At Alive Products, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, create an account, make a purchase, or contact us.

Information We Collect

When you use our website or place an order, we may collect information such as your name, email address, telephone number, billing and delivery address, order information, and other details necessary to process your purchase.

We may also collect technical information such as your IP address, browser type, device information, and website activity through cookies and similar technologies.

How We Use Your Information

We may use your personal information to:

Process and fulfil your orders
Arrange delivery of your purchases
Communicate with you regarding your order
Provide customer support
Process returns, exchanges, and refunds
Improve our website, products, and services
Prevent fraudulent transactions
Send promotional communications where you have consented to receive them
Meet our legal, accounting, and regulatory obligations

Payment Information

Payments made through our website may be processed by third-party payment service providers. Alive Products does not necessarily store your complete credit or debit card information.

Payment providers process your information according to their own security and privacy policies.

Sharing Your Information

We do not sell or rent your personal information.

Your information may be shared with trusted service providers where necessary to operate our business, including payment processors, courier companies, hosting providers, IT service providers, and other suppliers involved in fulfilling your order.

Only information reasonably necessary to provide the relevant service will be shared.

Cookies

Our website may use cookies to improve functionality, remember customer preferences, analyse website traffic, and provide a better shopping experience.

You can manage or disable cookies through your browser settings; however, certain website features may not function correctly without them.

Marketing Communications

If you subscribe to our newsletter or agree to receive marketing communications, we may send you information about new products, promotions, sales, and special offers.

You may unsubscribe from marketing communications at any time using the unsubscribe option provided or by contacting us.

Protecting Your Information

Alive Products takes reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration, or disclosure.

While we take reasonable precautions, no online system or method of electronic storage can be guaranteed to be completely secure.

Your Rights

In accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African legislation, you may have the right to request access to, correction of, or deletion of certain personal information held about you, subject to applicable legal requirements.

You may also object to certain processing activities or withdraw consent where processing is based on consent.

Retention of Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as required by applicable legislation, accounting requirements, or legitimate business purposes.

Contact Us

If you have questions about this Privacy Policy or would like to make a request regarding your personal information, please contact Alive Products through the contact details provided on our website.

Shipping & Delivery Policy

At Alive Products, we aim to make ordering simple and delivery reliable. We offer delivery throughout South Africa using selected courier and delivery partners.

Order Processing

Orders are processed once payment has been successfully received and confirmed.

Processing times may vary depending on product availability, order size, wholesale quantities, weekends, public holidays, and other operational factors.

Customers will be notified where a significant delay or stock issue affects their order.

Nationwide Delivery

We deliver to addresses throughout South Africa, subject to courier availability and serviceable delivery areas.

Certain remote, rural, farm, or outlying areas may require additional delivery time or incur additional courier charges.

Delivery Times

Estimated delivery times are provided as a guideline and may vary depending on your location, product availability, courier schedules, and circumstances outside our reasonable control.

Courier delays, severe weather, public holidays, strikes, load disruptions, or other unforeseen events may affect delivery times.

Shipping Costs

Delivery charges are calculated based on factors such as the destination, parcel size, weight, quantity, and selected delivery method.

Where applicable, the shipping cost will be displayed during checkout or communicated before an order is confirmed.

Wholesale, bulk, oversized, or unusually heavy orders may require a customised delivery quotation.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact number when placing an order.

Alive Products will not be responsible for delays or additional courier charges resulting from incorrect, incomplete, or outdated information supplied by the customer.

If an order needs to be redirected after dispatch, additional courier charges may apply.

Receiving Your Order

Please ensure that someone is available at the delivery address to receive the parcel where required.

If a courier is unable to complete delivery due to nobody being available, incorrect address information, or circumstances attributable to the recipient, additional delivery or re-delivery charges may apply.

Damaged Parcels

We recommend inspecting your order as soon as possible after delivery.

If your parcel or products arrive damaged, please contact Alive Products promptly with your order number, details of the problem, and clear photographs of the packaging and affected products.

We will assess the matter and assist in accordance with our Refund & Returns Policy and applicable consumer law.

Incorrect or Missing Products

If you receive an incorrect product or believe something is missing from your order, please contact us as soon as possible after receiving your delivery.

Please keep all original packaging until the matter has been resolved.

Tracking

Where tracking information is available, customers may receive tracking details once their order has been dispatched.

Tracking updates are generally provided by the courier and may not always update immediately after collection.

Wholesale & Bulk Deliveries

Wholesale and bulk orders may require different processing and delivery arrangements depending on quantity, weight, dimensions, and destination.

Any additional delivery requirements or charges will be communicated where applicable.

Delivery Delays

While we work with delivery partners to ensure orders arrive as efficiently as possible, courier delivery dates are generally estimates and may be affected by circumstances outside our reasonable control.

If you experience an unusual delay, please contact us so that we can assist with tracking the shipment.

Contact Us

For questions regarding shipping, delivery, tracking, or an existing order, please contact Alive Products and include your name and order number so we can assist you efficiently.

These policies are general website templates and should be adjusted to match Alive Products’ actual courier, processing-time, payment, and data-handling practices before publishing.